COVID-19 RESPONSE
Dear Valued Patients,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.
While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
-We have installed a large aerosol eliminating vacuum and several high end air purifiers that are hospital grade to capture coronavirus.

- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- We will now offer a virtual waiting room. For your upcoming appointment we ask that you notify the office by telephone (440-534-1715) or text (440-482-8002) that you have arrived at the building. We will ask you wait in your car until we can immediately seat you in your private room. A staff member will greet you at the front desk where we will check your temperature and ask you to wash your hands or use a hand sanitizer.
- Daily wellness checks for our employees will be done with you in mind to keep our office healthy and symptom free.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 440-534-1715 or visit our website mentorsmiles123.com.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
Mentor Smiles

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